If you've got any questions about Silent Promo and what it's all about, then you've come to the right place. The following is a list of questions and answers that should tell you everything you need to know either as a potential customer or as a message receiver. If the answers you're looking for aren't here, feel free to contact us for more info.

What is Silent Promo?

Silent Promo is a service providing businesses direct contact to their customers phones via the use of SMS/Txt technology for promotional and marketing purposes.

How do I access the system?

Silent Promo is entirely web based and accessed directly off this web site. Just click the ‘console’ link at the top of the page once you are a member and login.

Once logged in you can manage your phone number lists, other relevant customer information, compose your messages and even schedule future messages to be sent.

How is it paid for?

As a Silent Promo customer you are charged a small monthly fee for use of the service, a price per txt for each message you send, and are invoiced on a monthly basis with 20 day payment terms.

For end users, the service is completely FREE, the only cost is if you txt in to join a list which costs 50c. It is completely FREE to unsubscribe from any list.

I am an end user, how is my number kept safe?

When you join up to a business’s messaging list your number is stored in a secure database which only that business and us (Silent Communications Ltd) have access to. Your number will only be used for the purpose of that list and nothing else.

Your number will not be sold to or viewed by any other outside parties.

Please note that your number is able to be used on multiple lists if you choose to sign up to more than one.

How do I join a business' list?

Simple! Once you know the business’s list code, simply txt JOIN, then a space, and then the list code you have, to 8040.
For example: JOIN SLNT

You will receive a confirmation welcome message upon joining.

Each JOIN txt you send will cost you 50c.

How do I remove myself from a list?

If you have received a message from a list which you no longer wish to be a member of, then just hit REPLY on your handset and reply with the word STOP.
This method is completely FREE.

Additionally, if you know the list code you wish to be removed from, simply txt X, then a space, and then the list code you have, to 8040.
For example: X SLNT
(removal by this method will cost you 50c)

You may also call us at any time on free phone 0800 20 8040 if you are having trouble and wish to be removed from a list.

Is the service compliant with the Unsolicited Electronic Messaging Act?

On September 5 2007, the UEM Act came into effect which put in place some enforceable rules around the sending of electronic messages (including Txt) for commercial purposes.

Our Silent Promo service is 100% compliant with the Act and was one of the first to be so. We believe the issues around Spam and Privacy with these sorts of services to be of great importance to us and will always guarantee compliance.

How many messages will I receive?

Under contract our customers are only allowed to send you a maximum of one message per day.